Customer story · NewGlobe

NewGlobe replaces spreadsheet complexity with one global performance system.

A matrixed global organization needed a performance process that could reflect real reporting lines, local workflows, and custom rating logic without asking HR to run the entire cycle by hand.

September 10, 2025 · 5 min read

Measured impact

What changed after Klaar.

50%+less HR effort during cycles

8countries on one system

1shared performance language

The problem

The organization was too complex for spreadsheets and too specific for generic tools.

Employees could report to multiple leaders across programs, geographies, and central teams. Reviewer mapping, feedback, ratings, and country-specific workflows created weeks of manual HR work every review cycle.

The shift

Klaar adapted to NewGlobe instead of asking NewGlobe to simplify itself.

The platform was configured around entity-specific workflows, custom rating logic, and matrix reviewer mapping. Reviews ran through automated workflows and the right reviewers were pulled into the process with better context.

Review administration time fell by more than half.
Reviews ran across eight countries in one system.
Matrixed feedback reached the right decision-makers with clearer context.
Promotion and compensation conversations started from cleaner performance data.

What changed

One global system created consistency without erasing local reality.

HR spent less time assembling the cycle. Managers had clearer inputs. Leaders could compare performance with greater confidence while preserving the structure and nuance of different entities and teams.

From performance process to performance signal.

The change was not more process. It was connecting the context already being created and making it useful earlier.

Before Klaar

Spreadsheet orchestration

HR manually mapped reviewers, ratings, and feedback across entities.

With Klaar

Configured complexity

Workflows matched the organization’s real matrix and rating logic.

What leaders gained

Decision confidence

Cleaner context improved promotion, calibration, and compensation decisions.

From the customer

“We’ve cut down review administration time by more than half. It’s cleaner, fairer, and more scalable.”

Pranab Das, Head of People Operations, NewGlobe

Business impact50%+less HR effort

Automated workflows took more than half of the manual administration out of review cycles.

NewGlobe did not need a simpler organization. It needed a system that could hold the complexity. Klaar turned a spreadsheet-heavy process into a consistent performance engine across countries and reporting lines.

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