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Customer story · Zenwork

Zenwork makes performance part of the work, not another process.

As Zenwork scaled across teams and time zones, performance work became scattered and reactive. Klaar connected goals, reviews, 1:1s, feedback, and predictive signals into one continuous system.

September 10, 2025 · 6 min read

Measured impact

What changed after Klaar.

95%+review completion
10+ hrssaved per manager
2.3×more manager-led 1:1s
The problem

Performance was slowing execution.

Managers were moving between goal sheets, calendars, HRIS forms, and disconnected feedback. Goals went stale, reviews lacked day-to-day context, and coaching competed with the administrative work required to run the process.

The shift

Klaar connected the performance context managers were already creating.

Goals could update from the tools teams used to execute work. 1:1s, feedback, reviews, and goal signals lived together, while AI handled more of the preparation, summaries, follow-up, and risk detection.

  • Review completion moved from roughly 70% to more than 95%.
  • Managers saved more than 10 hours each during review cycles.
  • Monthly goal updates increased from roughly 70% to 90%.
  • Manager-initiated 1:1s increased 2.3x.
What changed

Leaders could see where to lean in before the outcome was decided.

Performance became a weekly operating rhythm instead of a periodic HR event. Managers spent less time assembling context, employees received more consistent conversations, and leaders had earlier signals on execution risk.

From performance process to performance signal.

The change was not more process. It was connecting the context already being created and making it useful earlier.

Before Klaar

Scattered context

Goals, feedback, reviews, and 1:1s lived in different places.

With Klaar

One performance record

The system carried work signals and conversations forward together.

What leaders gained

Earlier visibility

Leaders saw slipping goals and manager attention gaps sooner.

From the customer
“Our managers saved over 10 hours each during the review cycle. It’s about better decisions and less frustration.”
Edward Pratt, Chief Operating Officer, Zenwork
Business impact30%faster decisions

Predictive goals helped leaders move sooner instead of waiting for the review cycle.

Klaar gave Zenwork a way to connect intention with execution. The performance process became easier to maintain and more useful to the people actually running the business.

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